Understanding the views of patients, service users and carers – research study
A rich source of information and insight about how care services are experienced has been produced in an engagement study commissioned by Team Up Derbyshire and the Ageing Well programme. Working with users of services, families, carers, professionals and other stakeholders in Derbyshire, Traverse, an independent social value research consultancy, has now produced an initial report on findings and set out possible next steps for further research.
The aim of the project was to conduct a feasibility study to determine the best way of measuring and understanding the user and carer experience of integration in Team Up. The key themes that emerged during this initial piece of research concerned the areas of navigating health and care, joined-up communication, working together, trust, efficiencies, and policies and procedures. The initial report is being shared and discussed at a number of forums with people being asked about the most practical ways of advancing the study, using more questionnaires to ensure that service users, carers and staff views about their experiences of integration are captured, analysed and used to inform service improvements.
Support for Team Up home visiting in GP practice survey
“The home visiting service has made a huge difference in allowing clinical staff to have more time to see and speak to more patients in the practice”.
A survey of GP practices across Derby and Derbyshire has found overwhelming support for the roll-out of Team Up Derbyshire home visiting services.
The Team Up survey attracted responses from across primary care, including GPs, practice managers and members of the practice team. In areas where they had a home visiting service:
83% agreed it freed up GP capacity
83% enabled patients being cared for at home to be seen earlier in the day
82% would recommend their service
67% said it provided more time to care for patients.
Although small numbers of survey responses were received (33), feedback is consistent with information through other sources. Over 82% of primary care networks (groups of GP practices working together) identified themselves in the responses.
Areas of improvement identified were the need for more capacity including providing more proactive care, concerns around continuity of care, variation in training for advanced clinical practitioners and communication and links with general practice.
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